Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly: name, email, payment information (processed by Stripe), and content you upload for analysis (pitch decks, financial documents, social media content).

We automatically collect: usage data, IP addresses, browser information, and interaction patterns with the AI coaches.

2. How We Use Your Information

  • To provide and improve the AI coaching service
  • To process payments via Stripe
  • To send service-related communications
  • To analyze your uploaded content and provide business insights
  • To maintain your conversation history and memory for personalized coaching
  • To manage your account via our CRM system (GoHighLevel)

3. Data Sharing

We do not sell your personal data. We share data only with:

  • Stripe for payment processing
  • Anthropic (Claude AI) for generating coaching responses and analysis
  • GoHighLevel CRM for customer relationship management
  • Cloud hosting providers for infrastructure

4. Data Retention

We retain your data for as long as your account is active. Uploaded files and conversation history are stored to provide ongoing personalized coaching. You may request deletion of your data at any time.

5. Your Rights

Under GDPR and CCPA, you have the right to:

  • Access your personal data
  • Export your data in a portable format
  • Request deletion of your data
  • Opt out of non-essential data processing

To exercise these rights, contact support@convened.ai or use the data export/deletion features in your account settings.

6. Security

We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your data.

7. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email.

9. Contact

For privacy-related inquiries, contact us at privacy@convened.ai.

Note: This privacy policy is a scaffold and requires legal review before production use.